Terms and Conditions

Policies, Terms and Conditions:
Electronic Communication Policy
You have consented to receive documents, notices and other communications electronically about your TrailerWheels.com Online account. We may communicate with you, to the extent permitted by law, regarding any matter relating to TrailerWheels.com via electronic communications to you, including via electronic mail to the email address you provided for this purpose in connection with your Trailer-Wheels.com account, and/or via postings on the Trailer-Wheels.com website, including notices and other communications required to be provided in writing. All electronic communications from us to you are deemed to be communications "in writing" and are deemed to be delivered to you on the earlier of the date actually received or five days from the date of posting or dissemination. By using Trailer-Wheels.com, we are not obligated to provide any additional hard copy communications to you.

It is your responsibility to ensure that you check your emails regularly for communications from us. You must ensure that emails from us are not blocked on your email account, and also that the email address you have provided to us remains current. In addition, you authorize us to act on any instructions which are provided by you to us electronically.

To access information electronically, you need a Windows or Mac-compatible computer, Internet access, a JavaScript and cookie-enabled browser with 256-bit encryption and an email account. Supported operating systems/browsers are Windows XP (Internet Explorer 8, FireFox 7, Chrome 16) Windows 7 (Internet Explorer 8, FireFox 7, Chrome 16) Mac OSX 10.6 (FireFox 7, Chrome 16) Mac OSX 10.7 (FireFox 7, Chrome 16). To retain copies of electronic communications, you need a printer attached to your computer or the ability to save an electronic copy. Additionally, you must have a Trailer-Wheels.com account username and password, and in certain circumstances correct responses to security questions or other security challenges, to access information electronically or to conduct any activity regarding your Trailer-Wheels.com account.

You can close yourTrailer-Wheels.com account by following the instructions in the Customer Support section of the Trailer-Wheels.com website. Once your account is closed you will no longer receive documents, notices and other communications electronically about your Trailer-Wheels.com account.

We reserve the right, at our sole discretion, to change this Trailer-Wheels.com Electronic Communication Policy. We will provide you with notice of any such change as required by law.

Last updated: March 9th


Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, American and Discover. As well as Paypal, Paypal Credit, and Amazon Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashiers Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
 
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Trailer-Wheels.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
 


Returns and Refund Policy
 
You may return your order provided all items are in new and unused condition within 60 days of purchase. We are not able to accept used items, or mounted wheels and tires for return. When returning an item, include a copy of the return authorization email you receive from our customer service team. All merchandise should be packaged securely so that it may be transported safely. We recommend shipping insurance for all returns. Shadow Industries is not responsible for any returned items damaged in shipping. When an item is returned and it shipped for free, the initial cost to ship the order will be deducted from the return. We will try to get your credit back to you as soon as possible, but please allow for up to 14 business days from date of cancellation or return for the credit to be returned to your account. Shipping and handling costs will be deducted from credit unless the return is the result of an error on our part.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Trailer-Wheels.com. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Trailer-Wheels.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Trailer-Wheels.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Trailer-Wheels.com is not responsible for the actions of third parties.
 
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Returns  by 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase given the product is in new and unused condition. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. All items must be returned in new and unused condition to receive any refund in funds.
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Shipping Policy  by 
Shipping Time -- Most orders received before 1:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Trailer-Wheels.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Taxes  by 
Trailer-Wheels.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Trailer-Wheels.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Trailer-Wheels.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Trailer-Wheels.com shall immediately issue a credit to your credit card account in the amount of the incorrect price
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